Weblator provides the following terms and conditions of working in order that projects may be quoted for accurately and work may be undertaken and completed in an efficient manner. These terms and conditions must be strictly adhered to. This will benefit both Weblator and our clients as resultant projects will be of considerably higher quality and, under normal circumstances, will be completed with less interaction required and in a shorter time-frame.
Acceptance of a Weblator quote constitutes acceptance of these terms and conditions. Weblator reserves the right to change these terms and conditions at any time without notice.
Summary in plain English
This is a brief summary of all below points in order. You should still read the full version below but this will give you a quick overview.
- We need all designs and a complete specification before we start work – otherwise we may have to guess at what you require
- We need a site map with details on how each page/section works before we start work
- If the content or data is altered after we approve it, we may have to charge to cover extra work required
- All content supplied must comply with all relevant laws in all applicable countries
- We don't put your text/images/products onto the website once we've built it (unless otherwise stated)
- Unless otherwise agreed in writing, setting the site/project/changes we have done live constitutes your acceptance that all our work is complete
- We reserve the right to use your website/project in our portfolio unless you tell us you don't want us to
- You don't own the software we write, you own a non-time-limited license to use it (unless otherwise stated)
- We are not responsible or liable for any resultant costs of errors/bugs/omissions in our work or down-time in any of our services, though we will correct any such problems as quickly as we can
- You must settle your invoices from us on time, otherwise we may take your website/project/Email off-line until you do
- We will do our best to tell you when services or domains need to be renewed but ultimately it's your responsibility to tell us if you want to cancel
Designs and specification
In order that a project may be built in the most efficient and logical manner, Weblator requires that design proofs are supplied for every page or section of the project prior to beginning the project build. These designs must be finalised and approved by the end client. Any amendments to designs made after the project has begun to be built may incur costs in addition to the original quoted cost, any such costs will be advised of in advance.
Once finalised design proofs have been reviewed by Weblator, we will advise the party(ies) which provided these design proofs of any imagery and/or copy which is required to be provided to Weblator prior to beginning the project build.
Failure of the Client to supply designs and/or specifications for all or any aspect of the work to be carried out by Weblator in a timely manner (prior to commencement of work by Weblator) may necessitate Weblator estimating the functionality or layout/design which may not be to the Clients satisfaction; however, any such estimations shall be deemed acceptable to the Client upon request that the Website is made active/accessible to the public (or intended audience). Any amendments required by the Client at any stage of the project may be chargeable as they may require further work or re-working of the project.
Weblator requires a finalised, detailed and complete "site map" which is end-client approved prior to any final quote being issued. Any quotes issued prior to such a "site map" being provided to Weblator are to be regarded as provisional and are not final quotes and hence may be subject to change. This "site map" must include the following:
- A diagram which clearly shows how every page or section relates to all other pages or sections of the project
- Notes on every node (which represents a page or section of the project) which detail operation of that page or section (as necessary).
- Every node (which represents a page or section of the project) must state clearly the filename (or page reference) of the client-approved design for that page or section.
Weblator suggest that where possible, site maps should be presented in Adobe PDF format (which allows notes to be placed on objects/nodes) in a document which also contains the finalised, end client-approved design proofs.
Supply of Data, Images or Copy (Textual content - including translations)
Weblator requires the opportunity to approve the format of any data, images or copy which are supplied for inclusion in the project. Weblator reserve the right to request amendments to the format of any such data, images or copy at any time. If the format of any such supplied data, images or copy is altered by the client, additional costs may be incurred to cover extra work required.
Imagery and Copy
All imagery, copy and any other data supplied to Weblator must be legal for use in the relevant project and the end-client must warrant that any such imagery, copy or other data is correct. Weblator shall not be responsible for any errors or legal issues arising from the supply of imagery, copy or other data.
Unless specifically stated in our written quote, Weblator will not perform data entry (whether manual data entry or automated/semi-automated import) and do not include any data-entry-related costs in our quote. If data entry is required, please request this at the time of quotation for our work.
Where data entry is to be performed by Weblator, we require a comprehensive sample of the data to be input prior to beginning the Project build; this is in order that we may ensure that database structuring is appropriate to the format and type of data to be input. If the format of any such supplied data is altered by the client, additional costs may be charged by Weblator to the client to cover extra work required.
Where data entry is requested after the project has begun to be built, additional costs to the client may be incurred, any such costs will be advised of in advance of any requested data entry work being carried out by Weblator.
Unless otherwise agreed in writing, a request by the client to set the Website/Project or whatever work we have done for you live (that is making it available for use by the public or whatever user audience is applicable) shall be deemed to constitute the client's acceptance that all work by Weblator has been carried out satisfactorily.
Since Web-Browsers and their associated software (such as plugins e.g. Adobe Flash) change regularly, we can only test on Web-Browsers (and associated software) which are current (and available as a stable release) at the time of development. If a new version of a Web-Browser or plugin etc is released subsequently to our development time, there is a chance that it may break compatibility and thus extra work may be required to remedy this. Any such extra work may be chargeable to the Client since Weblator are unable to predict changes which are made by third parties. We aim to minimise any such charges by creating W3C compliant code wherever possible.
Unless specifically requested by the client, Weblator reserves the right to use any project as a portfolio item which may be listed on our (or a 3rd party) website. If a client feels at any stage that this is inappropriate, we ask that the client contacts us immediately to discuss the matter.
Weblator retains full ownership and copyright of all software/code produced for a client, instead granting a license of usage for software/code to the client. This license of use has no time-limit unless specifically stated. Weblator expressly forbids alteration, re-distribution and/or re-use of any or all parts of any such software/code unless specifically approved by Weblator in advance in writing.
Weblator may either choose not to offer support or to charge for any support provided if the source-code has been altered (which includes re-saving of files even without alteration) by persons other than Weblator employees.
Weblator does not guarantee that our work will be compatible with all Web Browsers, especially those which are made publicly available after completion of the Website/project since this is not practicable. Weblator will attempt to ensure correct layout and operation of Websites and other projects across as many popular Web Browsers as possible within limitations imposed by design/layout, required functionality, timescale and budget.
Errors and bugs
Weblator are not liable for any costs, losses or damages resulting from errors, bugs or omissions in our work or down-time or any other problems in our hosting provision. Weblator will attempt to remedy errors, bugs, problems and down-time as quickly as possible.
All invoices sent whether electronic or hard-copy must be paid in full within 30 days of the invoice date unless otherwise stated. Upfront (usually 50%) payments must be made and be cleared in Weblator's bank account prior to commencement of work.
Unless otherwise stated, once Weblator are satisfied that our work is complete for this project, Weblator will notify the client in writing (usually by email) and expect that all amendments will be notified to Weblator (in writing) within 10 working days of receipt of notification. Failure to notify Weblator within the aforementioned timeframe will result in the full remaining balance for the project being invoiced and payable subject to payment terms as detailed (usually 30 days). Amendments further to the original quotation or requested subsequently to the 10 working days may be charged for.
Weblator reserve the right to remove or suspend service of websites/web applications/Email service and to cease any new or outstanding work until unpaid invoice payments are made in full.
Weblator reserve the right to pass on charges to the client resulting from overdue payments.
All recurring services/products e.g. Domain name registrations, SSL Certificates, hosting accounts, Email accounts etc will be renewed until Weblator is notified by the client in writing of a cancellation. Unless otherwise stated, Weblator requires at least one week (7 days) notice of cancellation prior to the renewal date of the service/product. If cancellation is requested after this time, Weblator may charge up to the full renewal cost. Weblator will make every effort to inform clients of upcoming renewal dates of recurring services/products but does not guarantee that this will be done. If you wish to know a renewal date for a recurring service/product, please contact Weblator.